FAQs

1. What is Swash Peak?

Swash Peak is an online platform that offers a diverse range of adventure and outdoor apparel, catering to activities such as camping, hiking, trekking, fishing, surfing, and more. We celebrate the full spectrum of adventure - from serene moments shared with a cold brew in hand, basking in the calm of a beach sunset or the quiet of a campsite, to the pulsating thrill of conquering new heights and trails. Our apparel is designed to match this diversity, embodying both the laid-back moments with friends and family and the exhilarating experiences outdoors. Whether you’re lounging in peace or living on the edge, our gear seamlessly fits into your adventure narrative, enhancing every experience from relaxation to exhilaration.

2. What types of products do you offer?

Our product range covers a wide spectrum, including unisex soft tees, long sleeve tees, sweatshirts, hats, beanies, camping mugs, water bottes, and stickers. Because to us, the perfect adventure attire isn't just about the activity; it's about elevating your entire journey, every step of the way.

3. Are your products of high quality?

Yes, quality is a priority for us. We curate products from reputable manufacturers known for their quality. Each item goes through a rigorous selection process to ensure you get the best value for your investment.

4. How can I place an order?

Placing an order is easy. Simply browse our website, add the desired products to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details. Once your order is confirmed, you'll receive a confirmation email.

5. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards and popular online payment platforms. Rest assured that your payment information is securely processed.

6. How long does shipping take?

Shipping times vary depending on your location and the chosen shipping method. We strive to process orders promptly, and you'll receive a tracking number once your order is shipped. For more details, refer to our Shipping and Delivery page.

7. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with an item, you can initiate a return within the specified timeframe. Visit our Returns and Exchanges page for detailed information on the return process.

8. Can I track my order?

Yes, you can! Once your order is shipped, we'll provide you with a tracking number. You can use this number to track the status of your delivery through our website or the shipping provider's website.

9. How can I contact customer support?

We're here to assist you. You can reach our customer support team through the Contact Us page on our website. Feel free to send us any questions, concerns, or feedback you may have.

10. Do you offer international shipping?

Yes, we offer international shipping to various locations. Shipping fees and delivery times may vary based on your location. Please review our International Shipping page for more information.

11. Is my personal information secure?

Yes, we take your privacy seriously. Our website employs industry-standard security measures to protect your personal and payment information. For more details, please refer to our Privacy Policy.

12. How does Swash Peak plant trees?

At Swash Peak, we are committed to making a positive impact on the environment. For every purchase you make, we contribute a portion of our profits to One Tree Planted. We make donations twice a year to ensure continuous support for reforestation efforts.

13. Where are the trees planted?

The trees we help plant through One Tree Planted are strategically located in North America, Latin America, Africa, Asia, Europe and the Pacific. These areas are chosen based on their need for reforestation.

14. Why did you choose One Tree Planted?

We chose One Tree Planted because it has a proven track record of effectively managing reforestation projects and ensuring that trees are planted in areas where they are most needed. Their program also supports biodiversity, helps combat climate change, and restores natural habitats for wildlife.

15. How can I contribute to the tree-planting effort?

Every purchase you make from Swash Peak directly contributes to our tree-planting initiative. By shopping with us, you are helping to plant trees and restore forests. Additionally, you can help spread the word by sharing our mission with your friends and family.

16. How often does Swash Peak donate to One Tree Planted?

We make donations twice a year to One Tree Planted. This biannual contribution allows us to provide consistent support for ongoing reforestation projects and ensure that our efforts have a lasting impact.

17. Can I get updates on the tree-planting efforts?

Yes! We regularly update our subscribers and followers on the progress of our tree-planting efforts. Follow us on social media and subscribe to our newsletter to stay informed about how your purchases are making a difference.

18. How many trees has Swash Peak helped plant so far?

We are proud to say that, with your support, we are steadily working towards our goal of planting 10,000 trees. We will keep our community updated on our progress as we continue to donate and plant more trees.

19. What are the benefits of planting trees through this program?

Planting trees helps restore damaged ecosystems, supports wildlife habitats, reduces carbon dioxide levels, improves air quality, and enhances the natural beauty of our national forests. Your support helps create a healthier planet for future generations.

If you have any other questions not covered here, feel free to get in touch with us. Our goal is to provide you with a seamless shopping experience and all the information you need for your outdoor pursuits.